At Terry's Auto Glass, We know that the customer we service is also your customer. Only total customer satisfaction will be accepted. Safety Our number one concern at Terry's Auto Glass is the safety of your customer. This is why we use the very best quality windshield retention materials, and train our installers about the safety aspects of windshield retention in vehicle accidents. To learn more about safety as it pertains to windshield installations please visit our safety page. Customer Surveys We at Terry's Auto Glass pride ourselves in customer service. To put ourselves to the test, we now leave postage paid customer service surveys after each and every installation. This is unprecedented in our industry. We share this information with our agents and insurance companies. This open policy proves that we strive to have the best customer satisfaction in the industry. C.E. Courses Terry's Auto Glass offers state certified continuing education courses for the insurance industry. We currently offer two courses, and they are offered free of charge. If interested, please email us or call and ask for Jerry Mash. Outside Sales Staff Terry's Auto Glass has a dedicated professional outside sales staff that meets the needs of the insurance industry. We partner with insurance agents to increase your customer's total satisfaction. Our agents are visited with regularity in order to open the lines of communication so that problems and concerns are solved fast. High Repair Ratio Terry's Auto Glass has a separate repair department that makes incentive based on the amount of repairs that they perform. This insures that our employees have a vested interest in trying to repair a windshield rather than replace it. We feel treating repairs as a separate department is the most ethical and efficient way to do business. This saves insurance companies dollars, and helps us perform more repairs than our competition. Experienced Technicians This means no "Jiffy Lube Dropouts". All of our professionally trained technicians undergo a series of classroom courses as well as continuous field training in order to provide top quality glass repairs and replacement. Our technicians have an average of 12 years experience, can other auto glass companies make that statement? Quality Parts We use only the highest quality replacement glass that meets or exceeds OEM and the Department of Transportation quality and safety standards. Network Specialists We participate with most major glass networks (ie. Lynx, PPG ProStars, Harmon, Safelite etc.) which means guaranteed compatibility, national warranties, safety standards and insurance company set competitive pricing. Claims Processing We help your staff and your clients with claim processing. Our customer service representatives are trained in the claims process of most insurance companies. In some cases we can report the the ourselves. If not, we can tell your customer exactly how to do it. Free Mobile Service Our shop comes to you. Your customer can wait in the comfort of their home or office while we fix their windshield. Mobile Phones an Pagers Communication is the key in our insurance relationships. We are in constant communication with our technicians and sales force. This helps us serve you and your customer better, and improve the overall experience for your customer. Computerized Job Tracking and Billing This gets the job done quickly, accurately and eliminates confusion. Online Coupon Your customers can print the online deductible coupon saving them money and making you look good by referring them to us and the coupon. Click here to view our online coupon. Fun Windshield COntests You will appreciate our periodic contests that let you win prizes for just saying "Time To Call Terry's". Ask your sales person for details.